EuroStone Frequently Asked Questions

Welcome to Xiamen EuroStone’s FAQ section, where experience meets craftsmanship.

With over 30 years in the natural stone industry, EuroStone provides trusted quality, exclusive quarry resources, and tailored stone solutions for global clients.

1. About Our Company

Q1: How long has EuroStone been in the stone business?

A: We have more than 30 years of experience in quarrying, processing, and exporting premium natural stone to over 40 countries worldwide.

Q2: Where is EuroStone located?

A: Our headquarters and factory are located in Shuitou, China, known as The World’s Stone Capital.

Q3: What makes EuroStone different from other stone suppliers?

A: We control the entire supply chain — from quarry to finished slab — ensuring consistency, quality, and competitive pricing.

Q4: Do you own or control any quarries?

A: Yes, we hold priority mining rights for several world-renowned marbles, including Calacatta White, Statuario White, Carrara White, Ariston White, and Arabescato Orobico.

Q5: Do you have a showroom or display center?

A: Yes, we have a garden-style white stone showroom displaying thousands of premium slabs and design applications.

2.Our Stone Products

Q6: What types of natural stone do you offer?

A: We supply marble, quartzite, granite, limestone, travertine, and onyx, available in slabs, tiles, and custom-cut pieces.

Q7: Are your stones natural or engineered?

A: All our products are 100% natural stone, carefully sourced from the finest quarries around the world.

Q8: Can you customize the size, thickness, or finish of the stone?

A: Yes. We offer custom fabrication — including sizes, edge profiles, and finishes like polished, honed, leathered, or brushed.

Q9: Do you offer bookmatched slabs?

A: Absolutely! Many of our marble and quartzite slabs are bookmatch-ready for seamless veining and stunning aesthetics.

Q10: What finishes can you produce?

A: Common finishes include polished, honed, leathered, sandblasted, flamed, brushed, and antique.

Q11: What is the hardness or durability of quartzite compared to marble?

A: Quartzite is harder and more resistant to scratches and heat, while marble is softer and ideal for elegant indoor applications.

Q12: Are your stones suitable for outdoor use?

A: Yes, materials like granite, quartzite, and travertine perform beautifully outdoors due to their strength and weather resistance.

Q13: How do you ensure product quality?

A: We maintain strict quality control during every step — from raw block inspection to polishing, packaging, and shipping.

3.Samples, Orders & Production

Q14: Can I get a stone sample before ordering?

A: Yes, we offer free samples, with customers covering only the shipping cost.

Q15: Will the stone I receive match the sample exactly?

A: Since every stone is natural, minor color and pattern variations occur. To ensure accuracy, we provide samples to our customers and keep backup copies. When an order is placed, we carefully compare the slabs with the approved samples, allowing customers to confirm consistency and correctness before finalizing the order.

Q16: What is your minimum order quantity (MOQ)?

A: Typically one full bundle of slabs or 50 square meters of tiles.

Q17: What is your production lead time?

A: Usually 15–25 days, depending on material availability and order volume.

Q18: Do you provide customized design and cutting services?

A: Yes, we can CNC-cut, waterjet, or fabricate according to architectural drawings or detailed design requirements.

Q19: Can you provide stone inspection reports or photos before shipping?

A: Yes, we send high-resolution slab photos or videos for your approval before shipment.

Q20: How do you pack and protect your products?

A: All slabs and tiles are packed in fumigated wooden crates with internal foam and plastic film for moisture protection.

4.Shipping & Logistics

Q21: Do you export internationally?

A: Yes, we export to Europe, North America, the Middle East, and Asia-Pacific regions.

Q22: From which port do you ship?

A: Most shipments depart from Xiamen Port, China’s premier export hub for stone materials.

Q23: Can you handle shipping and customs clearance?

A: Yes, we provide door-to-door and CIF shipping services, including documentation and customs assistance.

Q24: How long does shipping usually take?

A: Transit time is typically 20–35 days, depending on destination and shipping route.

Q25: Can I combine different materials in one container?

A: Of course. We can mix different stone types and colors in one shipment to save freight costs.

5.Project Support & Applications

Q26: Do you provide stone for large projects?

A: Yes, we specialize in luxury villas, hotels, commercial buildings, and residential developments.

Q27: Can you assist with stone design or installation advice?

A: Yes, our technical team can provide layout drawings, dry lay previews, and installation guidance.

Q28: Which stones are best for kitchen countertops?

A: Quartzite and granite are ideal for countertops due to their durability, scratch, and heat resistance.

Q29: What are the best stones for bathroom or spa areas?

A: Marble, onyx, and limestone add a luxurious touch, while travertine offers a natural, textured finish.

Q30: Can I visit your factory and showroom in person?

A: You’re very welcome! Contact us to schedule a factory tour in Shuitou and view our full range of premium stone materials.

6.Why Choose Xiamen EuroStone?

With over three decades of craftsmanship, exclusive quarry partnerships, and a passion for stone culture, EuroStone delivers not just materials — but inspiration.

We take pride in providing custom solutions, reliable quality, and exceptional service for projects of every scale.

7.Still Have Questions? Contact us.

We’re happy to help!

If you can’t find the answer you want here, you can send us an email directly to get the information you want.